Cohort diagnostic
Repeat behavior, time-to-second-order, product, source, experience, return, service, and value patterns.
Customer lifecycle
Find why customers do not return—and which levers the business can responsibly change.
A cohort, product, experience, service, lifecycle, subscription, loyalty, data, and operating review focused on profitable repeat purchase.
- $4,000Starting price
- 3 weeksTypical delivery
- Senior-ledCommerce and technology
Designed for established commerce companies
- Brands with weak or declining repeat purchase
- Teams over-reliant on discount-led retention
- Companies launching loyalty or subscriptions
- Leaders who cannot explain cohort performance
Why this offer
The business conditions that make retention audit valuable.
A defined offer creates value when the decision, evidence, and accountable stakeholders are clear.
Retention is treated as messaging
Email frequency receives attention while product experience, delivery, service, replenishment, and returns are ignored.
Averages hide customer value
Different acquisition sources, products, order experiences, and segments produce very different cohorts.
Incentives erode margin
Discounts and rewards are deployed without incremental behavior or contribution evidence.
What you receive
Concrete outputs your team can review, approve, and act on.
Deliverables are built around your evidence and operating context—not a generic checklist with your logo added.
Lifecycle friction map
Reasons to return, reasons not to, customer states, triggers, service moments, and data gaps.
Retention opportunity portfolio
Product, experience, service, replenishment, subscription, loyalty, and communication interventions.
Measurement plan
Cohorts, incremental behavior, contribution, guardrails, tests, and operating cadence.
Delivery process
3 weeks from evidence to a decision-ready result.
The engagement stays compact by agreeing the decision, evidence, stakeholders, and boundaries at the start.
- 01
Define retention
Set category-appropriate repeat windows and profitable customer outcomes.
- 02
Analyze cohorts
Separate behavior by acquisition, product, order, experience, and customer attributes.
- 03
Map lifecycle
Connect customer evidence to operational and product causes.
- 04
Prioritize
Create a measured retention roadmap beyond blanket discounting.
Decision value
What your leadership team should be able to do afterward.
We do not promise invented revenue uplifts. The engagement creates the evidence, decisions, and execution clarity required to pursue measurable improvement.
- An explainable repeat-purchase baseline
- Retention levers beyond messaging
- Margin-aware loyalty and incentive choices
- A prioritized lifecycle roadmap
Interactive ROI model
Model your potential repeat-purchase improvement.
Estimate contribution from a modest increase in profitable repeat customer revenue. Change the assumptions to reflect your own platform and economics.
Transparent modelThis is an illustrative scenario, not a promise or financial forecast. Validate assumptions against your data before making an investment decision.
Estimated annual value$90,000
Offer investment$4,000
Estimated first-year net value$86,000
Illustrative ROI2,150%
Illustrative payback< 1 month
$10,000,000 revenue × 2% improvement × 45% gross margin
Before we begin
What we need from your team.
Good access and accountable stakeholders allow a small engagement to produce enterprise-grade decisions.
- Order and customer data access
- Product repurchase context
- Service and return evidence where available
- Consent and data-use constraints
Questions
Buying Retention Audit.
Does this include email marketing?
Messaging is one part of the audit, but the focus is the full customer and operating lifecycle.
Can this support low-frequency categories?
Yes. Retention may mean accessories, service, referrals, account expansion, replacement, or brand portfolio behavior rather than frequent repurchase.
What happens after I click Buy?
You will send a short purchase enquiry with the offer preselected. Super Commerce confirms fit, scope boundaries, access, timing, final price, and commercial terms before any payment or work begins.
Can this expand into implementation?
Yes. Findings and blueprints can become a separate delivery engagement, but purchasing this offer does not obligate you to use Super Commerce for implementation.
A defined next step
Buy the decision clarity before funding the larger change.
Retention Audit starts at $4,000. Confirm scope directly or book a meeting if multiple brands, markets, platforms, or enterprise systems are involved.