Project brief
A simple view of what needs to be delivered.
Customer support, project enquiries, partnership messages, and operational requests can arrive with different urgency and context. This project focuses on a responsible AI workflow that improves routing and response preparation while keeping humans in control.
Scope
- Define intake categories, escalation rules, risk labels, and human review checkpoints.
- Design the operator workflow for review, editing, assignment, and resolution tracking.
- Prototype classification, summarisation, suggested response, and routing behaviour.
- Document privacy, retention, audit, and fallback behaviour for AI-assisted decisions.
Deliverables
- Workflow map and AI usage policy for triage decisions.
- Prototype interface for reviewing and routing incoming messages.
- Prompt, evaluation, logging, and quality-control approach.
- Implementation plan covering integrations, security, and operational rollout.